General Terms and Conditions of Sale
I’m Back GmbH
1. Company Information
I’m Back GmbH
Viale Cassarate 1, 6900 Lugano – Switzerland
📧 Email: [email protected]
All orders placed on our website are confirmed via email after successful payment. Orders are shipped only after full payment has been received.
2. Products and Taxes
All product prices are exclusive of VAT, customs duties, and import taxes.
These additional costs vary by country and are the sole responsibility of the customer.
A commercial invoice is issued with every order and will serve as the official customs declaration for tax calculation.
3. Customs Duties and Import Regulations
Customers are fully responsible for paying any and all import duties, VAT, and customs clearance charges in their country.
If contacted by postal or courier services regarding such charges, the customer must respond and pay them promptly.
🚫 Failure to do so may result in the package being returned or destroyed by customs.
In such cases:
- No refund will be issued for destroyed or abandoned parcels.
- If the item is returned undamaged, the customer may request reshipment, but must cover all new shipping costs and any fees charged to us for return or storage.
4. Shipping
Our products are manufactured in China and shipped either from China or Switzerland depending on stock availability.
The shipping method is selected by the customer at checkout. Delivery times may vary.
5. Delivery Times
In-stock items are typically processed and shipped within 6 business days.
Out-of-stock items may require longer processing times, which will be clearly indicated at checkout or via direct communication.
6. Warranty
Our products are covered by a 2-year warranty against manufacturing defects.
The warranty does not cover:
- Routine maintenance or wear and tear
- Batteries and other consumables
- Software or firmware
Damage caused by:
- Unauthorized modifications
- Misuse or installation errors (e.g., improper mounting of the I’m Back Film)
- Exposure to water, shocks, dust, or extreme temperatures
- Use with incompatible accessories or power sources
- Inadequate packaging during returns
Repairs or replacements will only be processed after we have evaluated the returned unit.
⚠️ All costs associated with sending the product for warranty evaluation—including shipping, insurance, customs duties, and handling—must be paid in advance by the customer. These costs are non-refundable if the product is found to be outside the warranty scope.
7. Right of Revocation (Returns)
🇪🇺 European Union
Consumers within the EU have the right to withdraw from the purchase within 14 days of receiving the product, as per Directive 2011/83/EU.
Return shipping costs are the customer’s responsibility. Returned items must be unused, in original condition and packaging.
We do not accept returns of products that show damage due to misuse, incorrect installation, or neglect.
🌍 Rest of the World (including USA and Japan)
We do not offer general returns or revocation rights, unless required by local law.
Returns are only accepted for:
- Manufacturing defects
- Transport damage (with photos provided)
- Incorrect products shipped
Returned products must be authorized in advance.
Unauthorized returns will not be accepted or refunded.
8. Privacy
Customer data is stored securely in accordance with our [Privacy Policy].
We do not share personal information without consent.
You may request deletion of your data at any time by contacting us.
9. Legal Jurisdiction
All transactions are governed by Swiss law.
In the event of a dispute, the competent court is in Lugano, Switzerland.