General Sales Terms and Conditions
Company Information
The company I’m Back GmbH, headquartered at Viale Cassarate 1, 6900 Lugano – Switzerland, email: [email protected], confirms each successful purchase via email, and requires full payment before dispatching the order.
Products will be shipped using the method selected by the customer during the checkout process.
Warranty
If the product is found to be defective, the customer has the right to request from I’m Back GmbH: repair, replacement, a price reduction, or a full refund. The warranty period for manufacturing defects is 2 years.
Please note that the warranty does not cover the following:
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Routine inspections, maintenance, or replacement of parts due to normal wear and tear
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Consumable items
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Any software
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Components subject to wear, including accessories and supplies (e.g., batteries)
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Damage caused by unauthorized modifications
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Improper, excessive, or unintended use, as described in the user manual (e.g., incorrect storage, dropping, exposure to shocks, corrosion, dirt, water, or sand)
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Repairs, modifications, or cleaning performed without prior authorization from I’m Back GmbH
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Damage caused by incompatible spare parts, consumables, or software
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Connecting the product to unapproved devices or equipment
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Inadequate packaging when returning the product
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Accidents, natural disasters, or events beyond the control of I’m Back GmbH (e.g., lightning, water damage, fire, civil disturbances, poor ventilation)
All costs related to the evaluation of the defect—including shipping, taxes, handling, and customs duties—must be covered in advance by the customer. These costs will not be reimbursed if the product is determined to be outside of warranty coverage.
Right of Revocation
The right of revocation applies only when provided by the specific legislation of the customer’s country. Return shipping costs are the responsibility of the customer.
Delivery Time
Orders are typically processed and shipped within 3 business days.
Products that are not in stock may require additional delivery time.
Products and Taxes
Products sold by I’m Back GmbH do not include VAT or import duties. These costs vary by country and must be verified by the customer according to their local customs regulations.
The sales invoice issued by I’m Back GmbH will serve as the official document for the calculation of applicable taxes and duties.
Shipping
I’m Back GmbH products are manufactured in China and shipped either from China or Switzerland, depending on stock availability.
Any exceptions will be clearly indicated at the time of purchase.
Privacy
When you place an order through our website, we retain your order information for record-keeping purposes, unless you request its deletion.
For more information, please refer to our Privacy Policy.
Legal Jurisdiction
In the event of a dispute, the competent court is located in Lugano, Switzerland.